Cancellation & Refund Policy
Earth Tattva
At Earth Tattva, we strive to provide high-quality natural and herbal products. Customer satisfaction is important to us, and this policy explains how cancellations, returns, and refunds are handled.
Order Cancellation
- Orders can be cancelled within 6 hours of placing the order.
- Once the order is processed or dispatched, cancellation requests may not be accepted.
To request cancellation, please contact us at:
info@earthtattva.comCancellation Charges
- If cancelled before dispatch, a small payment gateway or processing fee may be deducted.
- If cancelled after dispatch, applicable shipping and handling charges will be deducted from the refund.
Returns & Replacements
We accept returns or replacements only under the following conditions:
Important Conditions:
- Issue must be reported within 48 hours of delivery
- Proof (images/video) may be required for verification
- Product must be unused and in original packaging
Non-Returnable Items
Due to the nature of herbal and personal care products:
- Opened or used products cannot be returned.
- Products purchased during sale or promotional offers are non-refundable.
- Returns are not accepted for reasons like "change of mind".
Refund Policy
Refunds are processed only in cases of:
Timely cancellation, verified damage, or non-delivery due to our error.
Refund Process
Damaged or Incorrect Orders
Please inspect your order upon delivery. If you find a damaged product or incorrect item, contact us immediately so we can resolve the issue quickly.
Contact Us
info@earthtattva.com
Ahmedabad, Gujrat India
Important Note
Earth Tattva reserves the right to review and approve all return/refund requests after proper verification. This policy ensures fairness while maintaining product quality and hygiene standards.